Frequently Asked Questions
Everything you need to know about shopping plastic-free.
How is my order packaged?
We use 100% plastic-free packaging, including recycled cardboard boxes, paper tape, and biodegradable cornstarch peanuts to ensure your products arrive safely without harming the planet.
What is your shipping policy?
We offer carbon-neutral shipping on all orders. Standard delivery typically takes 3-5 business days, and you will receive a tracking link via email as soon as your parcel leaves our warehouse.
How do I return a product?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days. Please contact our support team to initiate a return label.
Are all your products truly plastic-free?
Yes, every product on our site is rigorously vetted. We ensure that not only the product itself but also its manufacturing process and internal components are free from hidden plastics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.